ABOUT US

Welcome to Mookoo

At Mookoo, we believe every little one deserves comfort, softness, and care from the very beginning.

Our collection is thoughtfully created for babies and growing little ones, with a focus on comfortable fabrics, practical designs, gentle finishes, and beautiful prints. From everyday babywear to muslin essentials, every Mookoo product is designed to make dressing, caring, and cuddling your baby a little easier.

We understand that baby products need to be more than just beautiful. They should be soft, breathable, comfortable, functional, and easy to use. That is why we pay close attention to fabric selection, stitching, fit, finishing, and overall product quality.

What You’ll Find at Mookoo

Our collection includes a growing range of baby essentials such as:

Muslin Jablas
Frocks
Night Suits
Co-ord Sets
Swaddles
Nappies
Hooded Towels
Wipes & Washcloths

Our Promise

At Mookoo, our goal is simple — to create baby essentials that combine comfort, quality, functionality, and adorable design.

From tiny newborn moments to everyday adventures, Mookoo is made for little moments filled with big love.

Soft for Baby. Simple for Parents. Made with Care.

TERMS & CONDITIONS

Last Updated: August 2026

Welcome to Mookoo. By accessing, browsing, or purchasing through our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Product Information

We make every reasonable effort to provide accurate product descriptions, images, colours, sizes, materials, specifications, and pricing.

However, actual product colours may vary slightly depending on your screen settings, lighting conditions, photography, and production variations.

For printed products, the placement of prints or motifs may vary slightly from one piece to another.

2. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee availability until the order has been successfully placed and confirmed.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate replacement, store credit, or refund as applicable.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers and product availability may be changed at any time without prior notice.

The price applicable to your purchase will be the price displayed at the time your order is successfully placed.

4. Orders

After placing an order, customers will receive an order confirmation through the available communication channel.

Mookoo reserves the right to cancel or refuse an order in situations including:

Product unavailability
Incorrect product pricing or information
Payment failure
Suspected fraudulent transactions
Incorrect or incomplete delivery information
Circumstances beyond our reasonable control

If payment has already been successfully collected for an order cancelled by us, the eligible amount will be refunded.

5. Shipping & Delivery

Orders will be processed and dispatched according to the estimated processing period shown on the website or communicated at the time of purchase.

Delivery times may vary depending on:

Customer location
Courier availability
Public holidays
Weather conditions
Regional restrictions
Other circumstances beyond our control

Delivery dates provided are estimates and should not be considered guaranteed delivery dates unless specifically stated.

Customers are responsible for providing a complete and accurate shipping address and contact information.

6. Incorrect Delivery Information

Mookoo will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses, incorrect telephone numbers, or other inaccurate information provided by the customer.

Additional delivery charges may apply if an order has to be shipped again due to incorrect customer-provided information.

7. Product Care

Customers are advised to follow the washing, handling, storage, and care instructions provided with the product or displayed on the website.

Damage resulting from improper washing, bleaching, ironing, handling, storage, or use is not considered a manufacturing defect.

8. Website Usage

You agree not to misuse the Mookoo website or attempt to:

Interfere with website functionality
Access restricted systems or information
Introduce viruses or malicious software
Conduct fraudulent transactions
Copy or commercially misuse website content without permission

9. Intellectual Property

All brand names, logos, product photographs, graphics, illustrations, packaging designs, website content, text, videos and other creative materials associated with Mookoo are protected intellectual property where applicable.

They may not be reproduced, copied, distributed, modified or commercially used without prior written permission.

10. Privacy & Customer Information

Customer information collected while browsing, registering, placing an order, or communicating with us will be handled in accordance with our applicable privacy practices and legal requirements.

Information may be shared with necessary service providers such as payment processors, logistics providers, technology providers and other parties required to complete an order or provide our services.

11. Promotions & Discount Codes

Promotional codes, discounts, coupons and special offers:

May have specific validity periods
May apply only to selected products
Cannot normally be combined unless specifically permitted
May be withdrawn or modified according to the stated promotion terms

12. Returns, Exchanges & Refunds

All returns, exchanges and refunds are governed by the Mookoo Return & Refund Policy provided below.

Nothing in these terms is intended to limit rights available to customers under applicable consumer law.

13. Changes to These Terms

Mookoo may update these Terms & Conditions when required.

The latest version will be displayed on the website with the updated effective date.

14. Governing Law

These Terms & Conditions will be governed by the applicable laws of India, subject to any consumer rights or jurisdiction requirements provided under applicable law.

15. Contact Us

For questions regarding orders, products or these Terms & Conditions, please contact:

Mookoo Customer Support

Email: lifestyle@meenus.in

Phone/WhatsApp: +91 9361973838

PAYMENT POLICY

Last Updated: August 2026

At Mookoo, we aim to provide customers with a simple and secure checkout experience.

1. Accepted Payment Methods

Payment methods available to you will be displayed during checkout and may include:

UPI
Credit Cards
Debit Cards
Net Banking
Supported Digital Wallets
Other authorised online payment methods
Cash on Delivery, where available

Availability of individual payment methods may vary depending on the order and delivery location.

2. Payment Confirmation

An online order will be considered successfully paid only after we receive confirmation from the relevant payment service provider.

Customers should avoid making a second payment if the first transaction is showing as pending until the transaction status has been verified.

3. Failed Transactions

If money is deducted from your account but your order is not successfully confirmed, please contact our customer support with:

Customer name
Order ID, if generated
Transaction/reference ID
Payment date
Payment amount

Failed digital transactions may also be subject to the processing and reversal timelines of the relevant bank or payment provider. RBI maintains rules relating to turnaround times for certain failed transactions through authorised payment systems.

4. Payment Security

nline payments are processed through the payment options and payment service providers made available through our website.

Customers should never share their OTP, UPI PIN, card PIN, password or other confidential banking credentials with anyone claiming to represent Mookoo.

5. Refund Method

Approved refunds for prepaid orders will normally be processed back to the original payment method wherever possible.

Once a refund is initiated, the time required for the amount to appear in your account may vary depending on your bank or payment service provider.

6. Cash on Delivery

Where Cash on Delivery is available:

COD availability may depend on the delivery location and order value.
Customers should provide accurate contact and delivery information.
Repeated refusal of COD orders may result in COD facilities being restricted for future orders.

7. Pricing Errors

In the unlikely event that an incorrect price is displayed because of a technical or administrative error, Mookoo may contact the customer before processing the order.

If an affected prepaid order cannot be fulfilled, the collected payment will be refunded.

8. Payment Support

For payment-related assistance:

Mookoo Customer Support

Email: lifestyle@meenus.in

Phone/WhatsApp: +91 9361973838

RETURN, EXCHANGE & REFUND POLICY

Last Updated: August 2026

At Mookoo, we carefully check products before dispatch. If you receive an incorrect, damaged or defective product, we want to help resolve the issue as smoothly as possible.

1. Return Eligibility

Eligible products may be requested for return within 7 days from the date of delivery, subject to the conditions below.

The product must be:

Unused
Unwashed
Unworn
Free from stains, odours or damage
Returned with original tags
Returned with original packaging wherever applicable
In resalable condition

2. Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect product
An incorrect size compared with the confirmed order
A product materially different from what was ordered

please contact our customer support preferably within 48 hours of delivery.

We may request photographs or videos of the product, packaging and shipping label to help verify the issue.

Once verified, we will provide an appropriate replacement, exchange or refund, depending on availability and the circumstances.

3. Non-Returnable Products

For hygiene and product-quality reasons, returns may not be accepted for:

Used or worn products
Washed products
Products with removed tags
Products damaged after delivery through misuse
Opened hygiene-sensitive baby products where resale would be inappropriate
Personalised or customised products
Fabric cut specifically according to a customer's requested length
Products specifically marked Final Sale / Non-Returnable before purchase

This restriction does not apply where an item qualifies for a remedy because it was damaged, defective, incorrect or otherwise covered by applicable consumer rights.

4. Size Exchanges

Size exchanges may be offered where:

The requested replacement size is available
The original item is unused and unwashed
Original tags and packaging remain intact

Shipping charges for a customer-requested size exchange may apply.

5. Return Shipping

If a return is approved because we supplied an incorrect, damaged or defective product, eligible return-shipping costs will be handled according to the resolution communicated by our support team.

For voluntary returns or exchanges, return shipping charges may be the customer's responsibility.

6. Refund Processing

After the returned product is received, it will undergo a quality inspection.

Once the return is approved, the refund will be initiated to the original payment method wherever possible.

The final time required for the refund to appear in the customer's account depends on the customer's bank or payment service provider.

7. Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns.

Where the return results from an incorrect, damaged or defective product supplied to the customer, applicable shipping charges may also be refunded or otherwise covered.